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For peace of mind, we offer a print sample picture service prior to the full print run. Up to this point, we will have followed your instructions on design, print size and colours, and by this stage of the process the costs for screen set-up will have been incurred. Therefore any change in design, print size or colour after this point would result in further cost, and may also cause a delay in turnaround time. Put simply: the sample picture is a final check of your printed product, and not a “mock up” that is open to further tweaking. Please be absolutely sure on design/size/colours at the point of order confirmation to avoid any added cost.

Turnaround:
Unless agreed otherwise, our turnaround time is 7-10 working days after payment has been made and final artwork received.

Post payment cancellation/refund:
Order cancellation refunds are dependent on the progress and costs that have gone into your order. We reserve the right to offer full, part, or no refund upon a cancellation, depending on the resources and time that have gone into an order at the point of cancellation.

Misspellings:
We do our best to spot spelling errors that sometime arise in customer artwork. However, any printed misspelt words ultimately remain the responsibility of the customer. We therefore encourage you to thoroughly check all artwork, especially heavily-worded designs, before sending it to us for print.

Copyright:
We take on trust that all artwork delivered to us for print is owned by the customer. Responsibility for any copyright or trade mark infringement remains solely with the customer.

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